Refund & Exchange Policy
We take great care in developing and quality-checking our products. Due to the nature of our products, all sales are final.
While we’re unable to offer refunds, exchanges, or returns, we are always here to help if something doesn’t feel right. If you have concerns about a product, our team will work with you to review the issue and support you toward the best possible resolution.
Our online courses give you immediate access to our educational content, so all enrollments are final.
That said, you’re never expected to figure things out on your own. If something feels unclear, you’re unsure how to move forward, or you simply need a bit of guidance along the way, our education team is here to support you.
Learning isn’t meant to feel overwhelming, and our goal is to help you feel confident, supported, and clear at every step of your journey.
We carefully inspect all orders before they leave our facility, but if you receive an item that is damaged or defective, please let us know within 10 days of delivery. Email us at info@thelashshop.ca with:
- Your order number
- Clear photos/videos of the damaged or defective item(s)
- A brief description of the issue
We’ll review your request and find the best solution, which may include a replacement or store credit.
We do not currently offer exchanges. If you receive a damaged or incorrect item, please reach out to us for assistance, and we’ll be happy to help.
